Inside the Build: Trovy x Method

Table of contents

1.Results since launch

2.Key takeaways:

3.Getting the Method integration live

4.Build direct-to-creditor payoffs into your lending flow

1.Results since launch

2.Key takeaways:

3.Getting the Method integration live

4.Build direct-to-creditor payoffs into your lending flow

Trovy is rethinking the HELOC. Product Manager Risat Haque joins Method’s Elana Golub to unpack what it takes to help a borrower pay off a dozen accounts at once. They discuss what Trovy borrowed from delivery apps, why a detail as small as card art makes a difference, and what it was like building with Method.

Results since launch

1 week
From the start of development to production for Trovy’s Method integration

Up to 99%
Balance transfer success rate and on-time delivery

0
Payoff-related support tickets from borrowers in the first month

Key takeaways:

0:00 · Why Trovy put home equity on a card
Trovy built its home equity line of credit around three ways homeowners could use it: make purchases with a card, take cash out, or consolidate eligible debts through balance transfers.

2:28 · How debt payoffs shape a HELOC offer
When borrowers select debts to pay off during the application, Trovy excludes those payments from their debt-to-income ratio (DTI). That can make it easier to qualify and can mean a larger line and a better rate. Trovy tests different payoff combinations to find the strongest offer, and once the HELOC opens, Method pays the selected creditors directly.

4:02 · Designing for borrowers paying off multiple debts
A borrower paying off several accounts needs to know they’ve selected the right debts and what happens once they confirm. Trovy designed the account review and transfer experience around those two moments, so every payoff a borrower makes is intentional, confirmed, and verified.

5:43 · How Trovy built a delivery tracker for balance transfers
Trovy turns payment status updates from Method’s API into milestones borrowers can follow in their online account, with SMS updates along the way. If several creditors are being paid, borrowers can see where each transfer stands in one place. In its first full month with the tracker live, Trovy received zero balance transfer support tickets.

6:58 · Why familiar card art matters
With the borrower’s permission, Method connects eligible liabilities. Trovy uses Method’s card brand data to show borrowers the cards they recognize from their wallets, helping them confirm which accounts they want to pay off.

8:14 · What Trovy looks for in a payments partner
Risat describes how Trovy and Method diagnose issues together and work toward a resolution, whether that means a quick fix or a longer-term change.

“Software is never perfect, and being able to triage issues at our pace, especially when we’re moving funds, is a high priority for me.”
— Risat Haque, Product Manager at Trovy

10:06 · What borrowers notice
Risat says customers often tell him how easy Trovy is to use, from qualifying to managing their account. One example is how Trovy orders the borrower’s debts: higher-interest accounts appear first, so borrowers can see where to start.

12:43 · What Trovy is building next
Risat shares Trovy’s plans for a homeowner toolkit that helps people learn more about their home and neighborhood and plan projects such as renovations.

Getting the Method integration live

Before going live, Trovy’s product and engineering teams simulated the balance transfer flow end to end. They could see how data moved through the integration and catch issues before borrowers encountered them, which took the integration from the start of development to production in one week.